Privacy Policy
How AI Calling Platform collects, uses, and protects information for account operations and business communication workflows.
Introduction
AI Calling Platform provides AI-powered communication tools for business operations. This policy explains the information we handle and why.
Information We Collect
We may collect account details, call-related metadata, operational logs, and platform usage information required to provide services.
Account Information
When you register, we collect information such as name, email, mobile number, authentication credentials, and assigned role.
Calling and Communication Data
Depending on platform usage, we may process call session details, transcripts, status events, and analytics used for service monitoring and improvements.
Uploaded Knowledge Base Documents
Documents uploaded for AI assistance may be processed to generate searchable context and improve response quality for configured agents.
Payment and Subscription Information
If payments and subscriptions are enabled, we process payment-related records and plan lifecycle data through configured payment providers.
How We Use Information
We use data to authenticate users, provide AI calling services, support role-based operations, troubleshoot issues, and protect platform security.
Data Security
We apply technical and operational controls to protect information. Access is restricted based on role permissions and business need.
Role-Based Access and Admin Monitoring
Admin and Super Admin roles may access broader operational information for governance, support, and compliance monitoring.
Google Login
If you use Google sign-in, we process profile information provided by Google for authentication and account linkage.
SMTP Emails
System emails such as welcome, password reset, and account notifications are sent using configured SMTP infrastructure.
Cookies and Local Storage
We use browser storage and related mechanisms to maintain login sessions, preferences, and secure access flow continuity.
Data Retention
Data may be retained as needed for service delivery, auditability, legal obligations, and platform operation requirements.
User Rights
You may request updates or removal of account information subject to contractual, legal, and security obligations.
Contact
For privacy questions, please contact the platform team through the Contact Us page.
Last Updated: May 12, 2026
